ITS, has successfully transitioned our customer base to work remotely. We are now reaching out to others that need technical help to allow their business to flourish during this uncertain time. Please see the simple resources in this area of our site, and do not hesitate to reach out if you need help.
SOME OF OUR SERVICES INCLUDE:
- Home office computer and/or device setup, monitoring & administation
- Monday-Friday remote help desk support
- Microsoft Teams setup (Teams is free for 6 months)
- See if Teams is right for your company:
https://products.office.com/en-US/microsoft-teams/group-chat-software
- See if Teams is right for your company:
- Networking (remote access to servers)
- VPN setup (virtual private network)
- Network security for home offices (firewalls)
- Computer and/or device security
- Antivirus software
- Computer and device configuration
- Phishing mitigation and training
- Hardware & Software purchasing (hardware supplies maybe be limited and/or shipping delayed)
- Website content updates & notices
- We have also developed a free WordPress plugin for displaying COVID-19 notices
- Google business listing updates
- Office 365 setup and management
During our clients transition we have dealt with a number of issues. This is a small list of common issues we help our clients with daily:
- Issues connecting with VPN
- Users unable to log into their accounts remotely
- Users needing password resets
- Software instillation to be able to work from home
- Antivirus instillation on home devices
- Antivirus reporting malicious files and users getting scared when they see it
- Remote Desktop connection issues
- Webcam issues
- Conference calling/meeting setup issues
If you are struggling to figure out how to keep your business technically in operation with a remote workforce please reach out, we would be happy to offer a free consultation, with advice and recommendations for solutions to help you navigate this time and mitigate the impact. Anything from transitioning your staff to a remote workforce utilizing the free tools here helping with website management, or assisting you with technical helpdesk or remote equipment provisioning. Please reach out if you need help. We would like to do our part during this pandemic in keeping as many companies around the world in operation as best we can.
