COVID-19 has disrupted the way the world lives and works, that’s why so many companies have had to turn to new technolgies to help them continue to serve clients and customers.

These are a few of the software packages and tools ITS uses for ourselves and clients:

Remote Access

Struggling to get connected into Office Based systems various tool sets are available to allow for remote workers to connect in and use standardized business applications, including gaining access to your finance toolset.

RDS
Remote Desktop Services

VPN/RDS to dedicated machine
Virtual Private Network and Remote Desktop to office server, desktop or laptop

Horizon View VDI
VDI is a technology developed to provide virtual rather than physical desktops for users, who can connect to such desktops from different locations and with different devices.

ScreenConnect
ScreenConnect is a fully functional remote support software that delivers remote viewing and control of devices from anywhere with an Internet connection.

Splashtop
Splashtop remote computer access software allows remote connection to your PC, Mac, Linux, iOS, or Android device.

Logmein
LogMeIn is a provider of software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement.

WebEx
Cisco Webex is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars.

Communication and Group Contact

Staying in touch with each while remote is difficult at best. Various solutions exist most free to use especially at this time. Accounts can be preprepared and deployed remotely. Utilize native cameras installed in existing equipment or have web cams added for a more visual experience.

Microsoft Teams
Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration.

Microsoft is making Microsoft Teams for free for the next six months to aid businesses who move towards a remote workplace during the outbreak.

Skype for Business
Skype for Business is enterprise instant messaging software developed by Microsoft as part of the Microsoft Office suite.

WebEx
Cisco Webex is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars.

Google Hangouts
Google Hangouts is a unified communications service that enables text, voice, or video chats, either one-on-one or in a group.

UberConference
UberConference changed online meetings forever by killing PINs and making it simple for people to join. With powerful call controls, seamless screen sharing, and HD calls, it’s easier than ever to stay connected no matter where work finds you.

Zoom
Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Whatsapp
WhatsApp is a messaging app that lets users text, chat, and share media, including voice messages and video, with individuals or groups.

Donut
Donut Slack Bot is a tool that strengthens your team’s relationships, empathy, and culture by connecting co-workers together to get to know each other better.

HouseParty
Houseparty is a social networking service that enables group video chatting through mobile and desktop apps.

Education

Keep your staff skills sets current, if you are experiencing slowdowns in operational duties take the opportunity to self improve.

LinkedIn
LinkedIn is a social network that focuses on professional networking and career development.

LinkedIn is now offering numerous LinkedIn Learning courses about remote working for free.

Udemy
Udemy is an online learning and teaching marketplace with over 100000 courses and 24 million students.

Security

Working from home exposes corporate data to a slew of additional risks from centrally provisioned and managed/controlled corporate compute resources. Very important to take advantage of some of the free security offerings around to protect your core business data.

Trend
Trend Micro is a cloud based anti-virus and security software.

Datto
Datto is an advanced backup, disaster recovery and business continuity solution designed for small businesses.

Backupify
Backupify is a cloud-based software that provides safety and security for your data and files.

2FA
Two-factor authentication is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are.

Data Encryption
Data encryption translates data into another form, or code, so that only people with access to a secret key (formally called a decryption key) or password can read it.

DLP
Data loss prevention (DLP) is a set of tools and processes used to ensure that sensitive data is not lost, misused, or accessed by unauthorized users.

Home User DNS Security

What is Canadian Shield?
Canadian Shield provides Canadians with malware, phishing and DNS privacy protection for their devices and home networks.
Assists with:

  1. Protect Canadians from the massive increase in global cyber-threats particularly during a time when many are working and learning from home.
  2. Reduce Canadian reliance on foreign corporations for critical (and personal) DNS infrastructure.
  3. Give Canadians options for an internet they can trust from a Canadian not-for-profit with no interest in monetizing their data.

https://www.cira.ca/earlyaccess

Automation & Workflow

Struggling with paperflow through your office ensure your staff can maintain effective processes and controls with their operational duties even when remotely separated and working apart.

Beanworks
Beanworks is an accounts payable automation solution designed to save you time & money using automation workflows for managing and approving invoices.

Sharepoint
SharePoint is a highly customizable Cloud-based content collaboration and management platform that can help your team work remotely, work together, and work smarter.

E-Commerce, Online Orders & Appointments

Many companies have needed to make the change from being a in-person storefront to being a completely online storefront. There is many solutions that ITS experience setting up and using for a variety of clients.

Shopify
Shopify is a complete e-commerce platform that lets you start, grow, and manage a business.

WooCommerce
WooCommerce is an open-source e-commerce plugin for WordPress. It is designed for small to large-sized online merchants using WordPress.

WordPress Payment Processing
WordPress can easily be customized with a variety of different plugins to accept and process orders for physical and non-physical products.

WordPress Order & Appointment Forms
If your not taking payments online a order or appointment form is all you need. This can easily be setup within WordPress.

Payment Processing

Stripe
Stripe is a US company allowing businesses to accept payments over the Internet. It operates in 25 countries and powers 100,000+ businesses.

Paypal
PayPal is a service that enables you to pay, send money, and accept payments.

Additionally, there is a lot of free or discounted software and services being offered in response to COVID-19.  To browse a full list of these please visit:
https://www.bleepingcomputer.com/news/software/list-of-free-software-and-services-during-coronavirus-outbreak/

NOTE: ITS might not have experience setting up or using all of the software and services listed on Bleeping Computer. But we are some smart cookies, I’m sure we can figure it out.