PACKAGESHourlyDispatchFull ServiceCustom
DESCRIPTIONBusinesses that need ad-hoc IT service and/or supportWell developed technical infrastructure, limited technical emergencies. Requires regular on-site maintenanceFlat rate regularly scheduled on-site maintenance. Prepaid first response escalation supportFlat rate regularly scheduled on-site maintenance. Prepaid first response escalation support
Help Desk
Remote Support
On-Site Support
Service Level Agreement
Regular On-Site Maintenance
Assigned Primary & Secondary Technician
Dedicated Account Manager
Prepaid Escalation
Monthly Reporting
Vendor Management
Report Management
Communication Management
Extended Support (after hours)
Project Consulting
Project Management
DETAILS
Desk Side Maintenance
Server Side Maintenance
Network Maintenance
Hardware & Software Procurement & Deployment
Backup Monitoring & Recovery Duties
Data System Management
SLA RESPONSE TIME
Business CriticalBest EffortSame Day3 Hours1 Hour
EmergencyBest EffortNext DaySame Day3 Hours
Non-EmergencyBest EffortNext On-SiteNext On-SiteSame Day